Livia hat geschrieben
I find moderators too strict because they punish people who violate the rules. There is a more humane approach: you should ask people not to break the rules ever again in a kind way. If that doesn't work why bother banning them when you could just keep reminding them until they get sick of it and comply to the rules. This approach doesn't even require any moderators: regular users can start an offtopic conversation about the rule breaker and force him/her to the golden road of maturity.